Shipping Method |
Destination |
Cost |
Delivery Time |
International Shipping |
Foreign Countries
|
Based on weight of shipment
and destination country |
5-10 business days |
Orders
are shipped via Deutsche Post Global Priority Packet Service. You will
be charged based on the weight of your order as calculated using the Deutsche
Post shipping rates. This shipping charge will appear in your shopping
cart as you finalize your order BUT before your credit card is charged so you
can review this amount. Upon shipment of your order, you will be emailed
a shipment confirmation so you can confirm that your order has shipped.
International Orders
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We will ship products
anywhere in the world! (certain restrictions apply- see below). In fact, we ship products
to International Destinations everyday.
We will gladly
accept and process your credit card or International Money Order or
Check drawn in US Funds through a US Bank and made out to "Global
Nutrition Inc."
We apologize but we can NOT accept foreign money orders or checks drawn on non-US banks. Please inquire at your local bank about how you can get an International Money Order or Check "drawn in US Funds through a US Bank." If you have any questions regarding payment for international orders, please email us today at
service@global-nutrition-inc.com
Shipping Method |
Destination |
Cost |
Delivery Time |
International Shipping |
Foreign Countries
|
Based on weight of shipment
and destination country |
5-10 business days |
International Orders: Orders are shipped via Deutsche Post Global Priority
Packet Service. You will be charged based on the weight of your order as calculated
using the Deutsche Post shipping rates. This shipping charge will appear in your
shopping cart as you finalize your order BUT before your credit card is charged so you can
review this amount. Upon shipment of your order, you will be emailed a shipment
confirmation so you can confirm that your order has shipped. Buyer is responsible
for all taxes, duties, tariffs and customs laws in Buyer's country (see additional
restrictions below).
International Shipping Restrictions:
- We cannot be responsible for any tariffs, customs restrictions or other regulations
that apply in countries outside the United States. We encourage you to speak with your
customs office if you have any questions.
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- Do not order items that are illegal to import into your country. Laws are different in
every country. It is the customer's responsibility to check with their Customs office to
see if their country permits the shipment of our products to their country. A 15%
restocking fee will be applied to orders returned by customs as "illegal to
import."
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- If for any reason the package is seized by Customs Officials, we will not issue a
refund unless all products are returned to us in their original condition. If the package
is returned to us by Customs Officials, the customer is still responsible for any shipping
charges. A 15% restocking fee will be applied to orders returned by customs as
"unclaimed."
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- Prepayment is required. Payment must be by credit card, US money order, or personal
check drawn on US bank.
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- The customer is responsible for any duties or taxes that may apply.
Please Note: All prices quoted within our site are in US funds. If you would like to get
an exact conversion in your currency, please use the currency
converter
Troubles Ordering?
If you
have any questions regarding Global Nutrition's shipping policies or if you are having trouble ordering, please email us at
service@global-nutrition-inc.com.
If you are getting an error message when trying to order, please review how you entered your zip code/postal code. The order in which you enter the digits is vital. For example, when ordering from the UK. If your postal code is SE146SL, you must enter it like this: SE14 6SL. Notice the space between the fourth and fifth digits. You must have the correct spacing. So, in the case of the UK, it is 4 digits, space, then the final 3 digits.
Please
e-mail us or call 1.508.393.8444 if you cannot get your order to go through.
See our page on
How To Order
for further instructions on placing your order.
Returns
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Damaged Shipments:
We make every effort to safely secure and ship all packages, but we understand that
sometimes merchandise can be damaged during the shipping process. If you receive
damaged merchandise, please report it to us within 24 hours. We will then issue you
credit for the amount of any confirmed damaged merchandise.
Protein/Nutrition Bar Policies:
During the warm Summer months, some melting and changes in consistency of
protein bars is to be expected during shipment. Bars are always kept at
appropriate storage temperatures in our state-of-the-art warehouse facilities.
Any changes in consistency occur as the result of delivery vehicles which we
have no control over. In ordering bars during the warm months the customer
assumes full responsibility for any changes in consistency. We recommend placing
the bars in the refrigerator for several hours and then storing in a cool, dry
place.
Return Policy:
Please call us during our normal business hours 1-800-603-4691 (for Canada and US only) for return authorization prior to
returning any merchandise. Merchandise must be returned in sellable condition in order to
receive credit. Full credit will be issued for unopened merchandise returned within 15
days of your receipt of shipment. A 15% restocking fee will be applied to authorized
returns received after 15 days and a 25% restock fee will be applied to unauthorized
returns. Product returns cannot be accepted after 30 days.
Back Orders:
We regularly stock every item we carry. Although every attempt is made to maintain
inventory of each product we carry, occasionally we may run out of certain products. In
this event, we will give you an estimated time of availability and give you the choice of
canceling the out-of-stock items, holding off shipment of your entire order until the
product is available, or receiving a partial shipment of the in-stock items first and the
out-of-stock items when they are available. No additional shipping charges will be
incurred by the customer for these partial shipments.
Privacy Policy
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Why we have created this Privacy Policy
Global Nutrition has created this privacy statement in order to
demonstrate our firm commitment to privacy. The following discloses our
information gathering and dissemination practices for this website, global-nutrition-inc.com
Is it safe entering my credit card online?
Yes, it is. All transactions are completed on our secure server. In secure mode, your computer
and our server begin communicating, sending data back and forth in an encrypted format. The
encryption features of browser software are exceptionally powerful and ensure the security of this data
as it is transmitted to our server.
When you place an order, you can feel confident that your credit card information is protected by our
secure server (administered by Yahoo! Store).
How do we collect your information?
Global Nutrition will have your information on file for 30 days after you place your order with us. After that
time, the information is deleted for security reasons. Your information will also never be seen by a third party and will never, ever, be sold to a third
party. In order to protect our
customer's privacy and security we may require additional information for high
value orders.
Our commitment to you.
Your privacy is of utmost
importance to us. It is our goal to run a efficient, friendly business that is
quick and most importantly safe. As pointed out above, everything done on global-nutrition-inc.com is secure and
your information is completely confidential. Please contact us if you have a question or comment at any time.
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